FAQs

What is the delivery time?

We provide shipping all over Pakistan through TCS/Postex. Deliveries can take 3-5 business days. Bridal Wear delivery times are determined after reviewing your requirements and the season of delivery.

What if the product color varies?

Mulaye ensures that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, Mulaye does not accept responsibility for slight variances in color or style.

Can I cancel my order?

You can cancel your order before the item is shipped.

Do You Ship Internationally?

Yes we do.For International deliveries, customers have to pay 100% amount including the international delivery charges.

Can I amend my order?

Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.

Can I return the product?

We do not accept returns for online orders.

What is the Exchange Policy?

If you are not satisfied with your purchase, you may exchange it with another product within 7 days of purchase along with the original receipt after informing and approval at mulayeofficial@gmail.com

How can I track my order?

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS/Postex website for local order respectively, insert you’re tracking ID and track your order via TCS/Postex.

What if my merchandise does not fit?

You can perform a speed exchange of your purchase. Please remember to dispatch the invoice in email. The exchange should be made in within 7 days of order delivery.

What if my merchandise is damaged?

We do a detailed check of all our products before packaging it. However, if your purchased item is damaged we will verify it and arrange an exchange within 7 days of purchase.

How shall I make a payment?

Following are the payment options available for your convenience: